Key Highlights
- Businesses that have invested billions in artificial intelligence are currently seeing real-life benefits.
- As per the annual prediction report from Forrester Research, AI is a must-have opportunity for enterprises.
- The adoption of artificial intelligence is evolving.
The adoption of AI has yielded positive results with efficiency and allowed the business to transform major functions.
Usage of AI In Various Domains
In recent years, several businesses moved to include chatbots, virtual assistants, and many other AI-based solutions to offer customer service effectively for problem-solving. But, there is a shortage since the user’s questions were not accurately answered all the time.
Companies must look at how they can use artificial intelligence for customers more effectively in 2023. Various sectors, such as technology, telecom, and financial services, are also adopters of AI. In addition, business leaders use various technologies to deploy AI in their businesses.
For instance, automakers use artificial intelligence to improve operations, while financial services companies use it in the functions of customer experience.
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New Additions to AI for Businesses
Data scientists and ML engineers are always required in companies to get real value from AI in businesses. Hence, increasing the number of data scientists and people pursuing degrees in data science is important. As a result, it is expected that there will be an oversaturation of data scientists in the market by 2023.
Though organizations may have a good workforce, various tools will be developed over further years. It helps companies to benefit from AI solutions. Also, the self-service tools allow business leaders to get advanced analytics and insights for solving certain business problems faster.
In the coming years, chatbots will answer users’ questions more accurately, unlike today. The natural language search capabilities will be added to unstructured data too. It solves the problem of lengthy pre-formatted chats. Users can be able to receive proper answers instantly to their queries.
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