Key Highlights
- A recent internal research report by SAP unveiled that 79% of SAP customers prefer to buy more cloud solutions they already use through a simple, fast e-commerce transaction.
- Digital upsell transactions are vital because they are 98% more efficient than the traditional offline process.
SAP released a self-service indirect digital upsell solution that permits quick repurchasing of cloud products. The solution is present in the existing SAP for Me customer portal on SAP Store for customers as well as partners. SAP’s customer portal is aimed at simplifying customer product portfolios.
This powerful self-service platform lets customers digitally repurchase existing cloud solutions within existing terms and conditions, drastically decreasing the time to repurchase and simplifying the repurchasing process, leading to easier and faster digital transformation, an increasing trend worldwide.
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Benefits For Customers
Enabling the streamlined digital process benefits returning customers and SAP Store partners significantly. This new process allows customers to eradicate duplicate instances of a solution across their organization. It saves valuable resources and eliminates the concern of accidental purchases.
Benefits For Partners
SAP partners will also enjoy several benefits with SAP for Me, as they can buy licenses online and extend existing customer contracts with a few simple steps. Partners can also manage “carts” for customers with existing products visible at once while allowiing partners add new users to active customer contracts, using pre-existing terms and discounts.
Additionally, the end-user license agreement (EULA) process is completely automated. The deals are not released until the end-customers sign, giving additional confidence for partners to leverage the channel.
Who Can Use SAP for Me?
The aim of digital upsell solution in SAP for Me is helping customers and partners with repurchasing and upscaling existing solutions. It supports SAP partners with active cloud provider contracts.
SAP for Me solution supports cloud offerings and services, including SAP SuccessFactors solutions and SAP Analytics Cloud. More products will be added down the road, along with license purchasing and renewal.
The digital upsell self-service tool in SAP for Me provides efficiency, simplicity, insights, and transparency into cloud software repurchasing and upselling for customers and partners. It is a vital tool in SAP’s push toward digital transformation and cloud adoption. It allows customers to be flexible and responsive in their adoption and deployment of cloud solutions.
