Apart from the expertise, products, and services offered by the company, there are several reasons that make NRP Jones stand out in the industry. The company was founded in 1945 as a family-owned business, however, when the company was sold to Main Street Capital Corporation (NYSE: MAIN) in 2012, those family values, sense of ownership, and accountability still remain today.
The company culture and decision-making process continue to not only encourage, but expect open communication across all levels of the organization. The NRP Jones team members are reminded to share ideas and feedback directly with leadership, fostering a culture of trust and transparency. Anne Marie Pelino, HR Manager says, “We actively promote a sense of shared responsibility and accountability in decision-making. The company has regular dialogue through daily, weekly, monthly, and quarterly interactions from the shop floor to the boardroom, ensuring people understand the current state and direction of the company.”
NRP Jones takes pride in its people – its top-notch technical support, knowledgeable team, and customer service are the reasons behind the strong and successful partnerships and relationships with industry experts and customers. The company’s team is accessible, responsive, and honest, which makes the company an industry leader.
The Influence of Customer Feedback
NRP Jones deeply values the feedback from its customers and takes great pride in building a positive relationship with them. In fact, it is the key to the continuous improvements of the company’s products, processes, and services. Since its inception in 1945, the business has stayed committed to fulfilling the needs of its customers by providing the best service to them and professionals in the field.
Joe Kochan, CEO of NRP Jones, says, “Customized solutions that we worked on with our customers can help us identify their pain points and further refine the product performance for various applications.” He adds, “When we listen to our customers’ challenges and help them solve their problems, we can then identify and anticipate market needs; their insights help drive the development of new products in certain industries.”
The business believes in open communications with clients’ posterior purchases. In case an issue is reported, NRP Jones actively determines problems so as to prevent its recurrence. In fact, it uses such opportunities to further improve and build its products and services.
Approaching Innovation in Product Development
NRP Jones approaches innovation in product development, especially in the hydraulic and oil field sectors, through combining continuous improvement, industry association, market research, and customer-driven solutions. The company works closely with its customers to understand their specific needs and challenges in various applications.
The organization optimizes its production level, which includes continuous improvement and testing to ensure the final product satisfies performance expectations. As a domestic, American manufacturing business, NRP Jones is able to leverage faster time-to-market and prototyping for new products. This is what gives the company a competitive edge.
“As the company accelerates growth, we’re fostering and encouraging a culture of innovation and imagination, motivating and inspiring employees at all levels to be bold with their ideas and insights. This is leading to new and improved products and processes,” says Joe, “Throughout the years, we have stayed resilient and continue to push the boundaries of what is possible in the hose and fitting technology better serving the oil field, hydraulic, and industrial markets.”
Optimizing Operations to Ensure Product Quality and Reliability For Safety
NRP Jones goes to great lengths to ensure quality and reliability through a combination of industry certifications, streamlined manufacturing practices, and strict quality control measures. It conducts extensive in-house testing in order to meet or exceed industry standards. Quality is monitored at each production stage to prevent any issues, as well as all machines are checked for efficiency and are upgraded and maintained in a timely manner.
Moreover, NRP Jones takes safety and quality with great importance. Factors like process improvement, efficiency, competitive advantage, market access, trust, and credibility lead to better relationships and higher customer satisfaction. The company chooses the most suitable materials for flexibility, durability, and strength. To ensure all of this, the team consists of expert technicians and engineers.
The Vice President of Operations, Mike Henke, states, “We take quality and safety seriously, and will not compromise on performance. As a result, we put our hoses and fittings through rigorous testing to ensure they can handle extreme pressures without failure.” He adds, “We continue to focus heavily on the operational side of the business. We’re investing in new technology and equipment to streamline our operations, reduce our costs, and increase the quality of our products. We are also reviewing and optimizing our processes as we continue our lean journey.” NRP Jones is ISO 9001:2015 certified, which guarantees that it adheres to a world-recognized quality management system. It also possesses the API 7K certification, which is associated with strict performance and safety standards related to the oil and gas industry.
NRP Jones Hydraulic Crimper Program
NRP Jones introduced an exciting new Promotional Hydraulic Crimper Program to support and grow your hydraulic hose and assembly business. Since 1945, the organization has been dedicated to earning the trust of its customers and helping them solve tough industry challenges. The purpose of this new program is to further support the growth of their customers; it is designed to support all hydraulic hose and fitting distributors by enhancing their product selection while receiving a free crimper that’s ideal for their needs.
The program is focused on empowering the company’s distributors by giving them the resources and tools they require for further business growth. Through this, NRP Jones aims to help its partners deliver better solutions, eventually driving mutual success.
Program Not Just A Product Offering, But A Partnership Strategy
The NRP Jones Promotional Hydraulic Crimper Program is not just a mere product offering – it’s a partnership strategy. By allowing its distributors to expand their product offerings and capabilities, NRP Jones supports them to build more competitive, diverse, and successful ventures.
In addition, the program reflects the company’s commitment to helping its customers thrive, ensuring that they have access to the highest quality products, equipment, and technical support. With regard to the program, Joe says, “Together, we create a win-win scenario that drives mutual success and reinforces our long-standing relationships.”
The advantages of this program start with giving the distributors the opportunity to expand their product offerings that meet their customers’ demands through NRP Jones. Distributors will then be able to choose from a variety of crimper models that best fit their specific needs. This flexibility ensures that they have the right tools for their business, whether they are small operations or large-scale distributors.
By owning a free crimper, it helps distributors produce hose assemblies in-house. This reduces lead times, responds faster to customer demands, and boosts overall operational efficiency. Moreover, when distributors can offer more products and high-quality, customized hose assemblies, they can continue to build stronger relationships with their customers. By equipping them with the tools they need to grow, NRP Jones helps them achieve their business goals while fostering a strong and lasting partnership together.
NRP Jones Success Stories
NRP Jones will celebrate its 80th anniversary in 2025. As the industry changes, market shifts, and technology advances, the organization has stayed resilient and empowered numerous businesses, earning several success stories. A shop manager from Waxahachie, Texas shares, “We’ve been doing business with NRP Jones for 10 years. The level of customer service and support that is provided is outstanding. I greatly value our working relationship, and I know NRP Jones is committed to it too.”
The manager continues, “The customer service team members are always courteous and professional. They are a pleasure to work with. The ease of doing business, combined with the Complete and On Time deliveries, make my job easier. Our business continues to grow, and NRP Jones is a vital partner in that growth process. Thank you for the last 10 years, and I look forward to continuing working together in the future.”
Another story involves a hose shop in Huntington, West Virginia. The shop’s manager says, “I have found that NRP Jones has those items that no one else that I know of can provide. It has given me the chance to get orders that I normally couldn’t quote. I was impressed when I met the team at NRP Jones and toured their facility. The Customer Service Team makes questions, answers, and pricing easy. Thank you for helping make my problems go away.”
What does the Future have in Store for NRP Jones?
NRP Jones’ future plans and any upcoming developments will always put the considerations of our customers and employees first. The new leadership team comes with fresh perspectives, strategic direction, and renewed energy. Joe states, “We are looking forward to the long-term growth of the company, solidifying our vision and mission with a strong focus on sustainable growth, brand awareness, expansion into new markets, talent investments, and diversification of product offerings.”
In many ways, NRP Jones is going back to the basics, using what built the company to fuel its future with powerful and innovative products, industry-leading technical support, and market-leading service. None of this is possible without the most powerful team around. The company will continue to enjoy and celebrate its current team members while introducing new ones by being the employer of choice.
In addition, the team is excited to be refreshing the NRP Jones brand. “The company is modernizing and strengthening its presence with exciting initiatives that will be launching later this year and early next year,” adds Eve Lin, Marketing Manager, “These initiatives will tell the stories of NRP Jones, and give it a renewed identity, new modern look, feel, and ease of doing business with.” Looking ahead, 2025 will be the company’s 80th anniversary and a relaunch of a company that has been a foundational and innovative leader, serving hardworking American industries with hydraulic, industrial, and oil field products.
Pull Quote: “We are looking forward to the long-term growth of the company, solidifying our vision and mission with a strong focus on sustainable growth, brand awareness, expansion into new markets, talent investments, and diversification of product offerings.”
Description of the Company: NRP Jones is a high-quality, American-manufacturer and distributor of hydraulic and industrial hose and fittings founded in 1945. It proudly serves many industries including agriculture, oil & gas, mining, construction, heavy equipment, manufacturing, military, and more.
Company Name: NRP Jones
Founding Year: 1945
Office Locations:
Official Website of the Company: www.nrpjones.com
Executive Names & Titles: Joe Kochan (CEO), Dave Steininger (CFO), Mike Henke (VP of Operations), Scott Senour (Corporate Controller), Eve Lin (Marketing Manager), Anne Marie Pelino (HR Manager)
